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Publicado el 14 de February de 2020

Human Resources Associate

Fecha límite: 24 de February de 2020





Title of Post

Human Resources Associate



Job ID:



Regional Bureau, Panama

Type of contract

Temporary Appointment

Length of Contract

1 year

Effective date of assignment


Closing Date

24.02.2020 (Midnight Geneva Time)



Organizational Setting and Work Relationships


The Human Resources Associate supports the UNHCR's People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and well-being for all, UNHCR's Human Resources acts as a strategic partner to the organization, enabling a people-centric culture.

The Human Resources Associate provides support and assistance in the areas of operational support, workforce planning, assignments and talent acquisition, organizational cultural changes, HR policy implementation and duty of care in the area of responsibility (AOR). The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resources information confidential.

The Human Resources Associate is supervised by the Associate HR Officer. This position can be located in a Country Operation, Multi-Country Office, Regional Bureau or Headquarters. The Human Resources Associate may supervise General Service staff. The supervisor provides the incumbent with regular guidance. The incumbent works quite independently on regular assignments with an oversight from the supervisor, assisting him/her in personnel administration and other HR related matters.

The incumbent may maintain a direct working relationship with a number of units within the Division of Human Resources (DHR).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.



Human Resources Operational Support:


·       Implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks. This may include.

·       Administration of recruitment, assignment and separation of local staff in the AOR, in accordance with UN/UNHCR rules and procedures.

·       Update of personnel records in the Office, including MSRP entries into HR module where required.

·       Assisting with recruitment and other procedures related to affiliate workforce, including MSRP entries into MSRP where required

·       Contribution to workforce planning activities.

·       Provision of a HR customer service-oriented culture that values pro-activity, continuous improvement, innovation and high performance.

·       Enforce compliance with UNHCR's Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.

·       Assignments and Talent Acquisition:

·       Participate in the recruitment of local staff including the issuance of vacancy notices and arranging for required tests and interviews, and preparation of submissions for the review by the Assignments Committee (AC).

·       Assist in organizing outreach campaigns to attract diverse applicants.

·       Advice to staff and contribution to an inclusive work environment.

·       Build dialog and outreach with the workforce; answer questions and provide information to staff as to where to go for help or ask questions.

·       Track and report on recruitment and assignments activities.

·       Advise staff members and affiliate workforce on their rights, obligations, benefits and entitlements.

·       Be proactive in identifying issues, themes and patterns affecting the workforce’s health and welfare, including sexual harassment and abuse of authority.

·       Assist in the provision of On-boarding, induction, re-integration into the workplace and off-boarding to colleagues.

·       Assistance in implementation of HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.

Duty of Care:

·       Assist in the security and medical evacuations of UNHCR personnel. Maintain daily tracking record of staff and families to provide accurate information in case of emergency.

·       Administer UNHCR medical insurance plan for locally recruited staff.

·       Perform other related duties as required.


Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G6 - 6 years relevant experience with High school diploma plus Advanced Training/Certificate


Certificates and/or Licenses

Business Administration, Office Management, Human Resources Management or related field.


Relevant Job Experience Essential: Experience working in Human Resources. Knowledge of general HR policies, processes and systems.

Desirable: Experience in HR information technology systems and tools. Experience working with the United Nations. Experience working in a multi-cultural setting.


Functional Skills

UN-UN/UNHCR Administrative Rules, Regulations and Procedures

IT-Computer Literacy*

HR-Administer/manage a large number of staff, preferably within the UN

Talent development

Provision of technical HR advice

Relationship Management

Learning Agility

Position Competencies

Core Competencies:



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies:

Managing Resources

Cross-Functional Competencies:

Analytical Thinking

Planning and Organizing

Change Capability and Adaptability


Language Requirements

English and Spanish are essential for this Job Opening.


Additional Information

Please note that this position is offered under Temporary Appointment (TA) at G6 level for one year.

Shortlisted candidates will be interviewed and might be requested to sit for a test. Only shortlisted candidates will be notified. No late applications will be accepted. Female candidates are encouraged to apply.


UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).


Operational Context

Apart from the standard job description, the incumbent is expected to;

·       Administer UNHCR medical insurance plan for locally recruited staff.

·       Provide briefing to locally recruitment staff members on the MIP process.

·       Provide support to Associate HR Officer in providing briefing to new locally recruited staff members (rules and regulations, conduct, leave and absence)

·       Focal point for Affiliate Workforce in the RB (advertisements, recruitment, providing support to hiring manager, MSRP entries)

·       Focal point for the AWF in the field, if applicable.

·       Maintain personnel records in the office, including overtime and leave records.

Closing Date

The closing date for submission of applications is 24 February 2020 (Midnight Geneva Time).


How to apply


This position is advertised open to internal and external applicants.


IMPORTANT NOTE: Persons interested in applying for this position must be Panamanian Nationals or must be legally present in Panama at the time of application, recruitment and hire. Non-Panamanian citizens are required to attach a valid work permit to be considered for this vacancy.


Interested applicants are kindly asked to visit the page www.unhcr.org/careers.html to submit an application. We only accept applications submitted through the MSRP portal for this job opening.